JTIT is a Brisbane-based IT support company dedicated to making technology simple,
secure, and stress-free for local businesses. We believe IT should empower your
business, not hold it back — so we combine technical expertise with genuine customer
care, offering reliable solutions and proactive support tailored to your needs.
Supporting SEQ since
2010
Employees supported
1,500+
Based in
Loganholme
The people behind your support tickets
From IT strategists and support specialists to cybersecurity analysts and software
engineers — you get the same team every time, not a rotating queue.
Hover over a card, or tap it, to read a bit more about each person.
John Taylor
Managing Director · Since 2010
Founded JTIT in 2010 and still runs it day to day. John's focus is practical technology that works for the businesses relying on it, and the long-standing client relationships that come from getting it right.
Alex Ding
Support Team Leader · Since 2024
Leads the support desk, taking on the trickier troubleshooting and tightening up the processes behind it. Alex is big on helping the team grow and on learning whatever technology comes next.
Off the clock: travelling, photography
Jesnar Miranda
Systems Engineer · Since 2024
Keeps client environments running with a mix of systems troubleshooting, process improvement and clear documentation. Jesnar cares about sustainability and community, and about helping others grow.
Off the clock: gaming
Sohali Parmar
SOC Analyst · Since 2024
Watches over client environments from the security side, pairing careful troubleshooting with clear technical write-ups. Sohali is driven by learning new technology and helping others grow.
Off the clock: hiking, cooking, travelling, reading
Alfie Parker
Software Engineer · Since 2020
Builds the software behind JTIT's services and has been with the team since 2020. Alfie brings a learning mindset to process improvement, documentation and solving the problems clients bring in.
Off the clock: hiking, gaming, cooking
Braile Gawigawen
Software Engineer · Since 2024
Works on web development for JTIT and its clients. Braile enjoys learning new technology and the collaborative culture of a small team.
Off the clock: travelling
John Prima
Software Engineer · Since 2024
Combines software engineering with hands-on troubleshooting and process improvement. John is motivated by innovation and by getting to grips with new technology.
Off the clock: gaming, travelling
Ken Fedelin
Support Team Leader · Since 2024
Leads a support team and loves turning tech frustrations into smooth solutions. Ken's aim is to make IT less intimidating, so clients feel confident with the technology they use every day.
Off the clock: scuba diving, basketball, gaming
Benjamin Hope
Support Technician
Part of the support team clients reach when they call. Ben keeps people productive with responsive support, practical troubleshooting and plain-English explanations.
Loriel Arenas
Support Technician
Part of the support team clients reach when they call. Loriel works through problems patiently and finds practical fixes that keep everyday work moving.
Vince Mejia
Support Technician · Since 2024
Supports clients day to day with troubleshooting and a steady focus on improving how things are done. Vince cares about helping others grow, sustainability and the wider community.
Off the clock: cooking, reading, gaming
Leigh Di Pietro
Support Technician · Since 2024
Hands-on support technician covering client support, troubleshooting and technical documentation. Leigh has been with JTIT since 2024 and is an all-rounder on the desk.
Off the clock: tinkering with cars, driving, gaming
Joel Cavanagh
Sales Consultant · Since 2023
Helps businesses work out which JTIT services actually fit their needs. Joel has been with the team since 2023 and is motivated by innovation and learning new technology.
Off the clock: travelling, reading, cooking
Krystal Taylor
Accounts Officer
Looks after the accounts side of JTIT, keeping invoicing and billing organised and accurate for the team and its clients.
Marjorie Solomon
Compliance Officer · Since 2025
Looks after compliance at JTIT, with a focus on process improvement and clear documentation. Marjorie joined in 2025 and enjoys learning new technology.
Off the clock: travelling
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