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IT Support · Brisbane

IT Support in Brisbane

JTIT supports Brisbane businesses from its Loganholme office with a remote-first managed service and scheduled onsite attendance when equipment, networks or office projects need an engineer in the room. Helpdesk, monitoring, Microsoft 365, cybersecurity and backup remain with one Australian team rather than being split between unrelated providers.

Get a quote 1300 585 850

16+ years

Brisbane-based since 2010

1,500+

Employees supported across SEQ

Named engineers

The same team every time

Essential Eight aligned

Microsoft Partner

From our HQ

About 30 min to the CBD

Loganholme to Brisbane — onsite when remote isn't enough.

Critical tickets

1 business hour

Initial response target under a JTIT SLA agreement. Onsite visits are scheduled; all four targets are listed below.

Direct line

1300 585 850

A named team that already knows your environment. Loganholme HQ.

Managed IT across Brisbane

Most support is resolved remotely, which keeps response practical across a large city. Onsite visits are scheduled for hardware, networking, office moves and issues that genuinely need physical attendance.

Brisbane clients can combine managed IT, cybersecurity and Microsoft 365 under one service.

Onsite visits across Brisbane

Engineers travel from Loganholme, which is about 30 minutes by road from the Brisbane CBD outside peak traffic and closer again to the southern suburbs. Onsite work is booked in advance for hardware, network and office-move jobs, and priority faults are triaged against the response times below.

JTIT’s Brisbane clients include EPEC Group, which grew from around 20 staff to more than 210 on infrastructure JTIT manages, and medical furniture manufacturer Healthtec.

Response times for Brisbane businesses

Every ticket is given a priority based on urgency and impact, and each priority has an initial response target. Most Brisbane tickets are then resolved remotely in the same session.

Critical
Within 1 business hour
You cannot do your job at all. A computer that will not turn on or boot.
High
Within 3 business hours
A major part of the job is unavailable. Email down, no internet, unable to print at all, or phones not making or receiving calls.
Medium
Within 7 business hours
There is a fault, but you can keep working another way. One printer is out while others are available, or voicemail is not working.
Normal
Within 1 business day
A request that is not time sensitive. Setting up a machine, moving a phone, or changing a feature.

A response is our first contact with you about the ticket, by phone, email or in person. Targets are measured in business hours from when the request is lodged by email with our helpdesk ticketing system. Formal SLA response times are part of the Enterprise plan on the pricing calculator.

Anything that cannot be fixed remotely or over the phone is escalated to the engineers assigned to your site, and an onsite visit to Brisbane is booked from our Loganholme office, about 30 minutes by road to the Brisbane CBD outside peak traffic.

Brisbane clients we support

  • Renewables and HV electrical engineering · Brisbane

    EPEC Group

    EPEC Group grew from around 20 staff to more than 210 while delivering high-voltage connections for renewable-energy projects across Australia. JTIT scaled a hybrid environment alongside them: on-premises servers for heavy grid-modelling work, SharePoint for collaboration, OpenVPN for site teams, and layered security.

    Read the EPEC Group case study
  • Medical furniture manufacturing · Wacol

    Healthtec

    Healthtec's files lived across individual staff devices, and remote workers had no safe route to onsite equipment. JTIT centralised the workforce onto a single Windows Server virtual machine behind a pfSense VPN, reaching roughly 99% uptime.

    Read the Healthtec case study

Ready to talk?

A 30-minute consultation with our sales team. Talk through what you need and whether JTIT is a good fit.

Book a consult 1300 585 850
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