Onsite across South-East Queensland. Remote across Australia.
Two different things, and it's worth being clear about which one you're buying. If you're within driving distance of our Loganholme office, an engineer can be standing in your server room. If you're not, everything except that still works exactly the same.
Most managed IT is remote work now — patching, monitoring, identity, Microsoft 365, security response. That has been true for years, and it's why our client base isn't limited by the map on this page. What the map limits is how quickly someone can physically arrive.
Rings are straight-line distance from the Loganholme office
Onsite — South-East Queensland
Hardware failures, cabling, new-office fitouts, server and network work, and the times a problem is genuinely easier to solve standing next to it. We work out of Loganholme, which puts Brisbane, Logan and the northern Gold Coast inside comfortable reach.
Onsite attendance is scheduled, not guaranteed same-day — response commitments depend on your agreement, so ask us for the specifics rather than reading a promise off a web page.
Remote — Australia-wide
Helpdesk, patching and monitoring, Microsoft 365 and identity, endpoint security, backup, phone systems and project work. Delivered from the same Australian team, under the same ISO/IEC 27001:2022 certified management system, wherever your staff sit.
Why that certification matters if you're remoteOnsite IT support by area
Regional coverage from our Loganholme office, with dedicated local pages where suburb-specific information is available.
Logan City
South-East Queensland
Sunshine Coast
Remote IT support by state and territory
Managed helpdesk, monitoring, Microsoft 365 and cybersecurity delivered Australia-wide by JTIT's team in Loganholme.
Regions we cover onsite
Not every area has a page of its own yet. The coverage is real regardless — if your suburb isn't listed and you're in the south-east corner, it's still worth asking.
Ask about your area- Brisbane
- Logan City
- Loganholme
- Gold Coast
- Ipswich
- Redlands
- Sunshine Coast
- Toowoomba
Not sure if you're in range?
Tell us where your people sit and what breaks most often. We'll tell you honestly whether onsite matters for you or whether remote covers it.