End-to-end management of Windows Server, Hyper-V and cloud instances — patching, monitoring, hardening and backup with restores that are actually tested.
What managed server support covers
A server is the machine whose failure stops everyone at once. It runs the file shares, the line-of-business application, the database, the domain, or all four. Which means the questions worth asking about it are not “is it on” but “when did it last patch”, “did last night’s backup complete”, “has anyone ever restored from it”, and “what happens on the day it does not come back”.
Managed server support is answering those questions continuously rather than during an incident.
The four jobs
Patching. Applied on a defined schedule inside an agreed maintenance window, staged rather than applied everywhere simultaneously, with a rollback path decided before it is needed. Unpatched servers are the most reliable predictor of a bad year.
Monitoring. Availability, disk health and capacity, memory and CPU pressure, and critical service state, reported continuously — see IT monitoring for how alerts are triaged.
Hardening. Local administrator control, RDP exposure, SMB configuration, service account hygiene and legacy protocol removal. These are not exotic measures; they are the specific doors that ransomware uses, and closing them is unglamorous, cheap and effective.
Backup and recovery. Jobs monitored for completion, and restores actually tested. The distinction matters enormously and is the single most common gap we find when taking over an environment: backups that have been reporting success while producing nothing usable, or that stopped covering a new volume nobody added to the job.
What we find on takeover
Auditing an inherited server environment turns up the same things with depressing regularity: a backup job failing silently for months, a server two years behind on patches because an update is wedged, an expired hardware support contract nobody renewed, undocumented scheduled tasks that something important depends on, and a domain administrator account shared by four people and a former employee.
None of that is unusual, and none of it reflects badly on the business — it reflects the fact that nobody was looking. The audit is the first thing we do because you cannot manage what has not been inventoried.
On-premises or cloud
Both are managed the same way. An Azure or AWS Windows instance needs the same patching discipline, the same monitoring and the same tested backups as a box in a rack, and it fails in comparable ways when it does not get them.
Whether a given workload should move is a separate question with a real answer either way. Some applications run better and cheaper on local hardware. We would rather tell you that than sell a migration — see cloud management for where the line usually falls.
What it costs
$155 per server per month on Standard, $255 on Enterprise, ex GST, in addition to your per-computer rate. Servers are not covered under Basic. Work out your combination on the pricing calculator.