The people you'll actually deal with
15 of us, working out of one office in Loganholme. Small enough that the engineer who takes your call has seen your environment before, and that you learn each other's names within a month.
There is no offshore first line. When you ring during business hours, the person who picks up is on this page.
Support
The people who answer the phone. If you call 1300 585 850 during business hours, one of these is who you get.
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Alex Ding
Support Team Leader
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Sohali Parmar
SOC Analyst
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Ken Fedelin
Support Team Leader
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Benjamin Hope
Support Technician
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Loriel Arenas
Support Technician
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Vince Mejia
Support Technician
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Leigh Di Pietro
Support Technician
Engineering
Systems and software engineering — the deeper infrastructure work, and the escalation path when a support ticket turns out to be something structural.
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Jesnar Miranda
Systems Engineer
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Alfie Parker
Software Engineer
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Braile Gawigawen
Software Engineer
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John Prima
Software Engineer
Leadership, sales & accounts
Commercial, billing and the person whose name is on the company.
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John Taylor
Managing Director
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Joel Cavanagh
Sales Consultant
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Krystal Taylor
Accounts Officer
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Marjorie Solomon
Compliance Officer
Why we list everyone
Plenty of IT providers show three stock photos and a stat about their "team of experts". The reason we publish the actual roster is that the size of the team is the product: at 15 people in one office, the engineer picking up your call has almost certainly worked on your environment before, and can find the person who set it up by turning around.
That stops being true somewhere above a hundred staff and several call centres. It is the main thing a business gets from choosing a provider our size, and it is worth being able to verify before you sign anything.
Want to meet one of them?
A 30-minute consult is with an engineer from this page, not a salesperson reading from a script.